I bought you the sims
This is true. I've heard from former employees first hand. They put the pressure on the employee to cross sell different services.Basically the company forced them to do this. I think they got bonuses, and meet their goals by doing this. If the company wasn't a Best Buy of the bank world (push your warranties or get written up) then the employees wouldn't had a need to do this. The average Joe was just trying to make a living and keep his job.