I have never used Redbox before. So tonight we thought we would try it, pick movie then pay, then I hear the machine running and nothing come out, then it just goes back to the main screen. Wife goes in to see if someone can help and they go you have to call Redbox. I call in and finally after tons of menus get a live person that can’t even speak English, she doesn’t ever understand. Finally I get it though to her and she acts like I’m lying. She says I have to call back in 7 days and I won’t be charged. Never again.